Ingeniously designed glassware for Science and Industry

Customer's Voice

Chemical Company (Russia)

Industry Sector Chemical company
Area Russia, Moscow
Selected Products or Services Plant Size Thin Film Evaporator(TFE100-20J-LV_special)
Materials Borosilicate Glass 3.3
Purpose Organic Solvent Evaporating
Period Mar. 2011~Feb. 2012

Product Detail

Customer feedback

What was your biggest concern when considering buying a thin film evaporator?

We wanted a thin film evaporator with a certain specific condition.
Glass-made 0.1m2 class TFE of HTA (Heat Transfer Area) was required.
However, it was extremely rare so we were hesitating at that time.

How did you find us?

Through an agency of AG!, called Millab.

Was there any particular concern that you had before making a final decision to buy an AG! product?

We had no idea who AG! was, thus, we were hesitating about making a choice; AG! or the other known manufacturer.

How did you solve the [Hesitation]?

Two things about AG! convinced us.
・ AG! Vessels have Glass Baffle Rings.
・ AG! explained to us, beforehand, about the whole product specification we were looking for.

What [Key Factor] made you decide to purchase AG!?

Every detail we specified was well coodinated into the AG! suggestion.
Convincing personnel, especially, Mr. Valery of AG! agency.

Any comment on the AG! product, after [Actual User Experience] ?

Absolutely ok.